Frequently Asked Questions

Just choose your size and click ‘Add to Bag’.

We aim to ensure that you receive your order as soon as possible. Our current shipping time depent to your destination. Find here all the information about delivery time and shipping costs.

Please email us so we can provide further assistance.

Be aware that once your order has been dispatched, we cannot cancel your order.

You can make a return or exchange by sending the goods back to us via DHL. The articles must be in good conditions, with all tags attached and we encourage you to use the same box. All our returns are free of charge.

For more information, please click here.

After we receive your order, we double check our inventory. If an article is missing, you are immediately refund and you will get an email from us. Please email us if you need more information.

You will be able to use your promotion code once you get to the checkout page. Write your discount code in the discount code box and you will immediately see the price discounted.

Every purchase tells a story — let us help make yours effortless. Whether you’re searching for the perfect piece, a seasonal must-have, or a thoughtful gift, our personal shopper team is here to guide you. Share the details of the item you wish to purchase, and we’ll craft a tailored recommendation just for you.

Contact our private consultation: +351 916 877 945

(call to national mobile network)

Monday to Friday, from 9am to 6pm, Lisbon time

We accept MB Way, Visa, Mastercard, American Express, Paypal and Klarna.

We also accept Apple Pay when using iPhone or Safari browser.

We ensure secure checkout through encryption of credit card data using SSL technology. This safeguards all transmitted information. A padlock symbol in your browser indicates SSL activation. Additionally, Fashion Clinic may request your card's 3-4 digit CID/CVN/CVV/CVC for select orders.

For more information about our secure checkout, read our Privacy Policy.

Once your payment is authorised, funds are put on hold until the transaction is completed and we will send you a confirmation email that we have received your order.

Gift Cards cannot be returned or exchanged for cash.

For more informations, please check here.

Credits will be valid for use for up to 12 months.

We are not responsible if your Gift Card is lost, stolen, or destroyed.

For more informations, please check here.

No, but you can benefit from one.

With an account you can save your address and card details for faster shopping, view order history, order status and contact preferences.

Customers outside EU are responsible for duties and taxes. 

Once we ship your order, you will be notified by email/sms with the unique tracking number. You can check the status in DHL website.

Based on the payment method chosen, the sum will be reflected in your bank account within the upcoming days. The timeframe may differ depending on the specific bank.

Please email us so we can provide further assistance.

You can make a return/exchange by sending the goods back to us via DHL. The articles must be in good conditions, with all tags attached and we encourage you to use the same box. All our returns are free of charge.

For more information, please click here.

You can check or Terms and Conditions here.

You can check our Privacy Policy here.

You can check our Cookie Policy here.