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At Fashion Clinic, we're here to make your shopping experience as simple and convenient as possible. Whether you have a question, or need assistance, we're just a message or call away!

Feel free to reach out to us via WhatsApp, phone or email. Our team is dedicated to providing prompt and personalized assistance tailored to your needs.

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Monday to Friday, from 10am to 7pm, Lisbon time

Customer Care

Find here all frequently asked questions.

Exchanging or returning an item couldn’t be easier. If for any reason you're not fully satisfied, you can return or exchange any purchase within 30 days of receipt, with no additional cost from all countries where we deliver.

For returns and exchanges, please follow the instructions below.

RETURNS WITH DHL:

Step 1

Please insert the item(s) you wish to return in the original packaging. Make sure to include all item boxes and dust bags with your return. Then close the parcel securely and attach the returns label to the outside.

Step 2

Please go to DHL website to schedule your request.

Step 3

Under “Do you need a DHL shipping label?”, click “No” and indicate that you have an air waybill: “I have a DHL shipping letter number”.

Step 4

In «Number of house bills» you must place the number that is on your return air waybill that followed with your order, inside the box.

Step 5

Enter all the details to DHL follow them and pick up your return.

Step 6

After receiving, checking and confirming the items received the refund will be processed. The refund will be made by the same payment method used for the order within 14 days.

HOW TO EXCHANGE:

If you wish to exchange your item(s), please contact us thought our email shop@fashionclinic.com telling us the new desired size, we will check the product availability and reserve it. Then, please follow the steps mentioned above to return your package.

Once we have received and processed your return, we will ship the exchanged item(s).

RETURNS & EXCHANGES POLICY

All products must be returned in a new and unused state, in perfect condition, with all tags attached. This includes the original packaging, accessories, and authenticity cards/dust bags. Otherwise, we will not accept the return or exchange and the refund will not be processed.

In case of products made according to your preferences or clearly personalized, the return or exchange is not possible.

For exchanges, it is only possible to exchange the same item for a different size. We cannot exchange items for a different color or a different item altogether. If the product has a different price, you will be responsible for the value difference.

Please be aware that we can only exchange the same item for a different size once.

FAQs

Find here all frequently asked questions.

Delivery

Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

NOTE: Customers outside EU are responsible for duties and taxes.

For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.

Destination	Shipping Costs	Delivery Times
Portugal	FREE for all orders	1-3 business days
European Union	For orders over 150€ shipping is FREE For orders under 150€ will have a cost of 4.99€	1-3 business days
USA United Kingdom Hong Kong Japan UAE Angola	For orders over 500€ shipping is FREE For orders under 500€ will have a cost of 25€	5-6 business days

For HOME products, see the chart below for shipping costs.

Destination

Shipping Costs

Under 100€

Up to 100€

Portugal

European Union

8€

FREE

PICK UP IN STORE

We also offer the option of collecting your order from our store located on Avenida da Liberdade. Just select “Pick Up Store” indicated at checkout. When the order is ready, you will receive a notification to pick it up at the indicated store. It may take up to 3 days for the order to be available in the store.

Please note that you have 15 days, counting from the date on which is informed of the availability of the items in the store, to go there and collect the packaging. Otherwise, we will cancel your order, and the amount will be returned.

The order can be picked up by presenting the “Pick Up” email confirmation.

Returns & Exchanges

For returns and exchanges, please follow the instructions below.

RETURNS WITH DHL:

Step 1

Step 2

Please go to DHL website to schedule your request.

Step 3

Under “Do you need a DHL shipping label?”, click “No” and indicate that you have an air waybill: “I have a DHL shipping letter number”.

Step 4

In «Number of house bills» you must place the number that is on your return air waybill that followed with your order, inside the box.

Step 5

Enter all the details to DHL follow them and pick up your return.

Step 6

After receiving, checking and confirming the items received the refund will be processed. The refund will be made by the same payment method used for the order within 14 days.

HOW TO EXCHANGE:

Once we have received and processed your return, we will ship the exchanged item(s).

RETURNS & EXCHANGES POLICY

In case of products made according to your preferences or clearly personalized, the return or exchange is not possible.

Please be aware that we can only exchange the same item for a different size once.

Terms & Conditions

Find out more about our Terms and Conditions here.

IT'S ALL ABOUT FASHION AND LIFESTYLE

On Fashion Clinic online shop you will find a selection of the latest trends of the Season of more than 100 world's most iconic designer brands.

Fast delivery worldwide

Delivery to over 30 countries

Your Luxury Fashion Destination

More than 300 new styles every week

Free Returns

Within 30 days free of charges