CUSTOMER CARE
Delivery
Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.
NOTE: Customers outside EU are responsible for duties and taxes.
For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.
Destination |
Shipping Costs |
Delivery Times |
Portugal |
FREE for all orders |
1-3 business days |
European Union |
|
|
USA United Kingdom Hong Kong Japan UAE Angola |
|
5-6 business days |
For HOME products, see the chart below for shipping costs.
Destination |
Shipping Costs |
|
Under 100€ |
Up to 100€ |
|
Portugal European Union |
8€ |
FREE |
PICK UP IN STORE
We also offer the option of collecting your order from our store located on Avenida da Liberdade. Just select “Pick Up Store” indicated at checkout. When the order is ready, you will receive a notification to pick it up at the indicated store. It may take up to 3 days for the order to be available in the store.
Please note that you have 15 days, counting from the date on which is informed of the availability of the items in the store, to go there and collect the packaging. Otherwise, we will cancel your order, and the amount will be returned.
The order can be picked up by presenting the “Pick Up” email confirmation.
¿Necesitas más información?
Contact Us
Feel free to reach out to us through our Live Chat, WhatsApp, phone or email. Our team is dedicated to providing prompt and personalized assistance tailored to your needs.
Available from Monday to Friday, between 10am and 7pm (Lisbon time)
(call to national mobile network)