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Einkaufen Mala

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KUNDENDIENST

Lieferung

Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

NOTE: Customers outside EU are responsible for duties and taxes.

For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.

Destination

Shipping Costs

Delivery Times

Portugal

FREE for all orders

1-3 business days

European Union

  • For orders over 150€ shipping is FREE
  • For orders under 150€ will have a cost of 4.99€

USA

United Kingdom

Hong Kong

Japan

UAE

Angola

  • For orders over 500€ shipping is FREE
  • For orders under 500€ will have a cost of 25€

5-6 business days


For HOME products, see the chart below for shipping costs.

Type of Product Destination Shipping Costs
Portugal Under 100€ 8€
European Union Above 100€ FREE
Furniture & Large Decor Items Portugal 200€
Furniture & Large Decor Items European Union 300€
Furniture & Large Decor Items Rest of the World 400€

 

PICK UP IN STORE

We also offer the option to collect your order from any of our stores. Simply select "Store Pickup" at shopping bag page and choose the location most convenient for you. When your order is ready for collection, you will receive a notification indicating the selected store. Please note that it may take up to 3 days for your order to become available.

You will have 15 days from the date you are informed of your order’s availability to collect it. After this period, the order will be cancelled, and the amount refunded.

To pick up your order, please present the "Pickup" email confirmation at the store.

Benötigen Sie weitere Informationen?

Kontaktieren Sie uns

Kontaktieren Sie uns gerne über unseren Live-Chat, WhatsApp, Telefon oder E-Mail. Unser Team ist bestrebt, Ihnen schnell und individuell auf Ihre Bedürfnisse zugeschnittene Unterstützung zu bieten.

Verfügbar von Montag bis Freitag zwischen 10 und 19 Uhr (Lissabonner Zeit)

(Anruf ins nationale Mobilfunknetz)