CUSTOMER CARE

Delivery

Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

NOTE: Customers outside EU are responsible for duties and taxes.

For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.

Destination	Shipping Costs	Delivery Times
Portugal	FREE for all orders	1-3 business days
European Union	For orders over 150€ shipping is FREE For orders under 150€ will have a cost of 4.99€	1-3 business days
USA United Kingdom Hong Kong Japan UAE Angola	For orders over 500€ shipping is FREE For orders under 500€ will have a cost of 25€	5-6 business days

For HOME products, see the chart below for shipping costs.

Type of Product	Destination	Shipping Costs
	Portugal	Under 100€	8€
	European Union	Above 100€	FREE
Furniture & Large Decor Items	Portugal	200€
Furniture & Large Decor Items	European Union	300€
Furniture & Large Decor Items	Rest of the World	400€

PICK UP IN STORE

We also offer the option to collect your order from any of our stores. Simply select "Store Pickup" at shopping bag page and choose the location most convenient for you. When your order is ready for collection, you will receive a notification indicating the selected store. Please note that it may take up to 3 days for your order to become available.

You will have 15 days from the date you are informed of your order’s availability to collect it. After this period, the order will be cancelled, and the amount refunded.

To pick up your order, please present the "Pickup" email confirmation at the store.

Need more information?

Contact Us

Explore our Frequently Asked Questions for essential information, or reach out directly — our team is pleased to assist with your inquiry.

Available from Monday to Friday, between 10am and 7pm (Lisbon time)

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Fashion Clinic – Luxury Designer Fashion & Lifestyle

Eclectic Style. Curated Luxury. Inspired Living.

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Your Luxury Fashion Destination

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Easy Returns

Flexible 30-day returns

Deliver worldwide

Delivery to over 30 countries