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CUSTOMER CARE

SHIPPING METHODS, TIMES AND COSTS

Our delivery time begins once your order is confirmed and includes a 24-hour period for processing and dispatch. Please note that this period may take longer during sales or promotional events.

Once your order has been dispatched, you will receive an email containing your tracking information, allowing you to follow its journey in real time.

All prices displayed at checkout are final and include taxes, duties, and any other applicable fees. There will be no additional charges for international deliveries.


HOME DELIVERY
FASHION ITEMS

Destination

Shipping Costs

Delivery Times

Portugal

FREE for all orders

1-3 business days

European Union

  • For orders over 150€ shipping is FREE
  • For orders under 150€ will have a cost of 4.99€

 

Rest of the World

 

  • For orders over 500€ shipping is FREE
  • For orders under 500€ will have a cost of 25€

5-6 business days


HOME DELIVERY HOME ITEMS

Type of Product Destination Shipping Costs
Portugal Under 100€ 8€
European Union Above 100€ FREE
Furniture & Large Decor Items Portugal 200€
Furniture & Large Decor Items European Union 300€
Furniture & Large Decor Items Rest of the World 400€

 


STORE PICKUP

We also offer the option to collect your order from any of our stores. Simply select "Store Pickup" at the shopping bag page and choose the location most convenient for you.

Once your order is ready for collection, you will receive a notification indicating the selected store. Please allow up to 3 days for your order to become available.

You have 15 days from the notification date to collect your order. After this period, the order will be cancelled, and the amount refunded.

To collect your order, please present the Pickup confirmation email at the store.

 

Need more information?

Contact Us

Explore our Frequently Asked Questions for essential information, or reach out directly — our team is pleased to assist with your inquiry.

Available from Monday to Friday, between 10am and 7pm (Lisbon time)

(call to national mobile network)