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CUSTOMER CARE
Delivery
Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
NOTE: Customers outside EU are responsible for duties and taxes.
For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.
|
Destination |
Shipping Costs |
Delivery Times |
|
Portugal |
FREE for all orders |
1-3 business days |
|
European Union |
|
|
|
USA United Kingdom Hong Kong Japan UAE Angola |
|
5-6 business days |
For HOME products, see the chart below for shipping costs.
| Type of Product | Destination | Shipping Costs | |
|---|---|---|---|
| Portugal | Under 100€ | 8€ | |
| European Union | Above 100€ | FREE | |
| Furniture & Large Decor Items | Portugal | 200€ | |
| Furniture & Large Decor Items | European Union | 300€ | |
| Furniture & Large Decor Items | Rest of the World | 400€ | |
PICK UP IN STORE
We also offer the option to collect your order from any of our stores. Simply select "Store Pickup" at shopping bag page and choose the location most convenient for you. When your order is ready for collection, you will receive a notification indicating the selected store. Please note that it may take up to 3 days for your order to become available.
You will have 15 days from the date you are informed of your order’s availability to collect it. After this period, the order will be cancelled, and the amount refunded.
To pick up your order, please present the "Pickup" email confirmation at the store.
Need more information?
Contact Us
Explore our Frequently Asked Questions for essential information, or reach out directly — our team is pleased to assist with your inquiry.
Available from Monday to Friday, between 10am and 7pm (Lisbon time)
(call to national mobile network)
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Fashion Clinic – Luxury Designer Fashion & Lifestyle
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Your Luxury Fashion Destination
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Easy Returns
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Deliver worldwide
Delivery to over 30 countries