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CUSTOMER CARE

Delivery

Our delivery time starts from the moment an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note that this period may take longer during sales.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

NOTE: Customers outside EU are responsible for duties and taxes.

For shipping costs and delivery times to your destination for FASHION items, see the chart below the information.

Destination

Shipping Costs

Delivery Times

Portugal

FREE for all orders

1-3 business days

European Union

  • For orders over 150€ shipping is FREE
  • For orders under 150€ will have a cost of 4.99€

USA

United Kingdom

Hong Kong

Japan

UAE

Angola

  • For orders over 500€ shipping is FREE
  • For orders under 500€ will have a cost of 25€

5-6 business days

For HOME products, see the chart below for shipping costs.

Destination

Shipping Costs

Under 100€

Up to 100€

Portugal

European Union

8€

FREE

 

PICK UP IN STORE

We also offer the option of collecting your order from our store located on Avenida da Liberdade. Just select “Pick Up Store” indicated at checkout. When the order is ready, you will receive a notification to pick it up at the indicated store. It may take up to 3 days for the order to be available in the store.

Please note that you have 15 days, counting from the date on which is informed of the availability of the items in the store, to go there and collect the packaging. Otherwise, we will cancel your order, and the amount will be returned.

The order can be picked up by presenting the “Pick Up” email confirmation.

Need more information?

Contact Us

Feel free to reach out to us through our Live Chat, WhatsApp, phone or email. Our team is dedicated to providing prompt and personalized assistance tailored to your needs.

Available from Monday to Friday, between 10am and 7pm (Lisbon time)

(call to national mobile network)